policies

Ordering Policies

After you’ve selected the items of your invitation suite and chosen your special look, we’ll create your bespoke pieces.

Proofing

Little Dove Design will create a PDF for your approval. A maximum of three proofs are included without additional charge. Please take time to proofread carefully, making sure that spelling, grammar, punctuation, layout, and type styles are exactly as you wish them to be. If everything is correct, please email back the proof with the word “Approved” to Little Dove Design. This will signify a binding agreement that will put your order into the production process.

Revisions

Little Dove Design will revise your design based on your feedback, incorporating any changes you wish to add. You may have up to three rounds of text changes. With each round, you will receive an email with a PDF proof of the design. Additional changes after the third round will be charged $35.00 per PDF.

Custom Work

Little Dove Design first begins any custom work with a design consultation. This gives us a better idea of the theme, location, colors, and overall feel of the event. Each event is unique and very personal. Little Dove Design’s couture invitation suites, stationery, and cards convey the style, emotion, and highly individual tastes of the customers for whom they are created.
A design fee of $150.00 per hour is charged for all custom orders. Please feel free to contact Little Dove Design to discuss how much time may be needed to create your bespoke work of art.

Timing

Depending on the time of year and how involved a design is, it is best to allow six to eight weeks for design, printing, and delivery. Custom work may exceed this timeframe, so it is recommended that a consultation be made to ensure deliverables are met. On average, printing will take four weeks once design approval is given. Rush orders will be charged an additional 25% of the total package price.

Rush Orders

Rush orders are accepted if our schedule allows. Rush orders MUST be arranged when placing the order. We cannot guarantee converting a standard order to a rush order after the order is placed. A rush fee of 25% or $100, whichever is greater, will be applied to the order. Rush orders typically ship within 10 business days of proof approval.

Shipping and Delivery

Little Dove Design ships most orders via insured USPS or UPS service. In the unlikely event invitations and related material become lost or damaged due to the fault of the carrier, Little Dove Design is not liable. Little Dove Design insures all packages for the replacement value of the contents, and will work with you to replace any printed items in a timely manner.

International Shipping

We will ship either Global Express, FedEx, or UPS. You agree to pay any associated taxes, duties, and/or customs. Please ask about international shipping rates.

Split Shipments on Envelopes

We would be happy to ship your envelopes ahead of the rest of your print order if you request. Please note that additional fees will be charged:
• $25.00 plus the cost of shipping on all non-printed envelopes
• $100.00 plus the cost of shipping on printed envelopes
• $150.00 plus the cost of shipping on envelopes with unprinted liners
• $250.00 plus the cost of shipping on envelopes with printed liners

Samples

Samples of our previous work may be purchased, along with ink and paper swatches.

Payment

Little Dove Design accepts payment via Paypal or check. Payment is required before any work can begin. We do our best to work within budgets of every size, and offer alternative solutions so that you can have the beautiful design suite you’ve dreamed of.

Refunds and Exchanges

Due to the personalized nature of these printed materials, once a proof has been finalized and approved by you, a refund cannot be given. If an order is canceled before final approval, a design fee will be deducted from the total and the remaining amount refunded.

 

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